CI offers clients a range of services which cover the cycles of staging a major event. We support our clients with turnkey solutions or with individual projects based on our professional skillsets. In either case, we customize our services to suit each client’s needs, budget, and cultural environment.

We provide three main areas of services to our clients; Event Services, Security, and Consulting. In each area, we draw on a variety of skillsets.

Skillsets:

Project Control
  • Administration
  • Budget control
  • Client Reporting
  • Cultural integration
  • End-to-end Project Plan Development
  • Project implementation and tracking
Workforce Planning
  • Call Centre Management
  • Headcount planning, analysis and strategies
  • Human Resource Policies and Procedures
  • Workforce selection and recruitment:
    • Local project staff
    • Volunteers
    • Paid Event workforce
Training and Development
  • Curriculum Development:
    • Train the Trainer
    • Job-specific training
    • Leadership training
  • Local staff mentor program
  • Training Logistics and Scheduling
  • Video, PowerPoint, Manuals, scenario and support materials
Staffing Operations
  • Check-in and check-out planning
  • Break and rotation planning
  • Retention systems
  • Workforce issue resolution
  • Workforce scheduling
Support Operations
  • Materials, Equipment and Technology resourcing and delivery
  • Space and equipment decommissioning
  • Space planning & CAD
  • Workforce technology systems
Uniforms
  • Compliant Uniform design and manufacture
  • Uniform distribution
Accommodation & Meals
  • Design and delivery of temporary housing
  • Workforce Accommodation planning and booking
  • Event-time meals planning and resourcing
Travel and Transportation
  • Ground Transportation planning and implementation
  • Workforce travel
Spectator Information
  • Venue Information Booth design, planning and operation
  • Spectator Guide to venues and transportation – full or partial implementation
  • Lost & Found services
Spectator Experience
  • Levels of Service establishment and monitoring
  • Integration with external stakeholders
  • Service Legacy planning
Test Events
  • Operational delivery
  • Evaluation and adjustment/lessons learned
Operational Planning and delivery
  • Accessibility
  • Asset protection and loss prevention
  • Dignitary protection
  • Emergency Response
  • Event-day briefing and debriefing
  • Operating Policies and Procedures
  • Operational Readiness·
  • Pedestrian flow
  • Pedestrian security screening
  • Signage and Way-finding
  • Stakeholder integration
  • Venue access control
  • Venue Operating Plans
Command, Control, Communications
  • Event time Functional Command Centre design and implementation
  • Reporting systems
  • Issue escalation
Ceremonies Support
  • Functional integration
  • Pedestrian and equipment flow co-ordination
Urban Domain Planning
  • Stakeholder integration
  • Pedestrian flow planning
  • Public Communications Strategies
  • Staffing and operations
1 Event Services 2 Security 3 Consulting